Refund & Returns Policy

Refunds and Returns Policy for MYS Media LLC

Effective Date: November 9, 2024

At MYS Media LLC, we are committed to providing high-quality social media marketing, photography, and videography services. This Refunds and Returns Policy explains the process, conditions, and timeframes for any refunds or returns. Please review this policy carefully. For any questions or assistance, contact us at info@mys-media.com.

1. Services and Non-Returnable Nature

MYS Media LLC provides professional services in social media marketing, photography, and videography, which are non-tangible and customized for each client. As such, our services are not typically eligible for returns or refunds once delivered or after the project initiation, as they involve extensive planning and resources tailored to your specific requirements.

2. Refund Eligibility

Refunds may be considered under the following circumstances:

  • Service Not Delivered: If MYS Media LLC is unable to deliver the agreed-upon service due to unforeseen circumstances on our end, you may be eligible for a full refund.
  • Project Cancellation by Client: If you cancel the project before any work has begun or any costs have been incurred, a partial or full refund may be issued based on our agreement.
  • Failure to Meet Service Agreement Terms: If you believe that the service provided does not meet the terms outlined in our agreement, you may request a review. Refunds will be assessed on a case-by-case basis.

3. Refund Request Process

To request a refund:

  1. Contact Us: Email info@mys-media.com with the subject line “Refund Request,” including your name, contact information, project reference, and the reason for the request.
  2. Review Process: Our team will review your request based on the agreement, the circumstances, and any additional information provided. We may reach out for further details if needed.
  3. Decision Notification: We will inform you of our decision within 14 business days. If your request is approved, we will process the refund as outlined in our agreement.

4. Refund Timeframes

If your refund is approved:

  • Processing Time: Refunds are typically processed within 7-14 business days.
  • Payment Method: Refunds are issued to the original payment method. Please note that your bank or payment provider may have additional processing time for the funds to be returned to your account.

5. Fees and Costs

  • Service Initiation Fees: If a project has already commenced, we reserve the right to deduct costs related to the services rendered before cancellation. This may include expenses incurred for third-party resources or materials directly linked to your project.
  • Non-Refundable Costs: Expenses such as consultation fees, deposits, or third-party fees are non-refundable if they were necessary for your project and were clearly outlined in our initial agreement.

6. Customer Support

If you need further assistance or have questions about this Refunds and Returns Policy, please contact our customer support team. We are here to address any concerns and provide guidance on refund eligibility.

7. Changes to this Refunds and Returns Policy

MYS Media LLC reserves the right to update this Refunds and Returns Policy at any time. We encourage you to review this page periodically for any changes. Continued use of our Site and Services constitutes acceptance of this policy.

This policy is designed to provide clear, fair guidance for refunds while accounting for the non-returnable nature of service-based products. It ensures transparency for clients while protecting MYS Media LLC’s resources and investments in project-based work.